Retail Products
Purchased In Store
Refund – Unused products that are still in their original packaging may be refunded within 14 days of purchase with the original receipt.
Exchange – Unused products that are still in their original packaging may be exchanged within 30 days of purchase with the original receipt.
Purchased Online
Refund – Unused products that are still in their original packaging may be refunded within 14 days of purchase with a copy of the original receipt. If purchased online, buyers are responsible for the cost of shipping the unwanted product back to The Soul Institute at 1022 Baseline Rd, Severn Bridge, ON P0E 1N0 Canada at their own expense.
Exchange – Unused products that are still in their original packaging may be exchanged within 30 days of purchase with a copy of the original receipt. If purchased online, buyers are responsible for the cost of shipping the unwanted product back to The Soul Institute at 1022 Baseline Rd, Severn Bridge, ON P0E 1N0 Canada at their own expense.
Cancellation Policy
Classes
All public class passes and memberships are non-refundable. If you fail to attend a class, you will not be refunded or credited.
Workshops
We have a 100% non-refundable cancellation policy with all workshops. If you cancel for any reason you will NOT receive a refund nor a credit. There are no exceptions to this policy.
You may transfer your workshop pass to another individual if you are unable to attend yourself.
Private Classes & Appointments
24 hours notice is required for cancellation of private, semi-private, and private group sessions. Missed sessions without 24 hour notice will be charged as if attended and no credit shall be applied. Cancellations with more than 24 hours notice will receive credit that may be applied toward a future service.
Onsite Retreats
A 50% non-refundable deposit is required to reserve your spot. If you cancel for any reason you will not receive a refund on your deposit.
The outstanding balance of your retreat is due upon arrival at your retreat.
You may transfer your deposit amount to another individual if you are unable to attend yourself. They will be responsible for paying the outstanding balance upon arrival.
Winter Weather Cancellation Policy
We are located within a known snow belt area where it is quite common and normal to receive snow during the months of November-April. We do NOT cancel events if snow is forecasted during a scheduled workshop or retreat as it is considered a normal event in our area. Guests that are coming from a distance are encouraged to make appropriate travel arrangements to allow for weather or traffic-related delays. If an event continues as scheduled, the regular cancellation policy as stated above will apply.
In severe weather conditions where the Ontario Provincial Police are advising drivers to stay off the roads or where the conditions may be dangerous for our guests, we do reserve the right to cancel or change the dates and/or times of an event. We make all such decisions based on the local weather conditions in Gravenhurst, Ontario. If a change or cancellation decision is made, we will make the decision no later than 5pm the day prior to the event. Notice of any event cancellation will come by email to registered participants.
If an event is rescheduled, participants will be automatically enrolled in the new date or time. If you are unable to attend the new date you may choose an alternate event of equal or lesser value if space is still available.
If an event is cancelled and we are unable to schedule an alternate date, participants will be refunded.
Force Majeure
In no event shall The Soul Institute be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, widespread health concerns, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that The Soul Institute shall use reasonable efforts which are consistent with accepted practices in the hospitality industry to resume performance as soon as practicable under the circumstances.